Jamii Host Return Policy
At Jamii Host, we strive to provide our customers with the best web hosting services and customer support experience. However, we understand that there may be situations where you need to return or cancel your purchase. Please review our return policy below:
30-Day Money Back Guarantee: We offer a 30-day money-back guarantee on our hosting services. If you are not satisfied with your hosting plan within the first 30 days of purchase, you may request a full refund. Please note that this guarantee does not apply to domain registration fees, SSL certificates, or any additional services purchased alongside the hosting plan.
Cancellation and Refunds: If you wish to cancel your hosting plan after the initial 30 days, you may do so at any time. However, refunds will be prorated based on the remaining duration of your subscription. Refunds will be issued using the original payment method within 7-10 business days of cancellation.
Domain Registrations: Domain registration fees are non-refundable once the registration process is complete. If you cancel your hosting plan, you may choose to transfer your domain to another provider or keep it active with Jamii Host until its expiration date.
SSL Certificates and Additional Services: Fees for SSL certificates and any additional services purchased separately from the hosting plan are non-refundable.
How to Request a Refund or Cancellation: To request a refund or cancel your hosting plan, please contact our customer support team via email or live chat. Be sure to provide your account details and reason for cancellation. Our team will assist you with the process and answer any questions you may have.
Exceptions: In certain circumstances, such as violations of our terms of service or abuse of our services, Jamii Host reserves the right to deny refunds or cancel accounts without notice.
Contact Us: If you have any questions or concerns about our return policy, please don’t hesitate to contact us. Our customer support team is available 24/7 to assist you.
